Is it illegal to not accept returns?

Can a Store Refuse to Give a Refund According to Federal Law? There are no federal laws that require a merchant to refund money unless the product they sell turns out to be defective, despite the federal consumer protection regulation enforced by the Federal Trade Commission (FTC).

Is return policy a law?

Most retail stores allow you to return things you buy within a reasonable time for a full refund, credit, or an exchange. When a store clearly displays a limited or no-refund policy, however, refunds and exchanges are not required by law. So don’t assume a store will allow you to return an item if you change your mind.

Is a no refund policy legal Canada?

Returns and Refunds There is no law that says all sellers must take back an item. It may not matter that you don’t like it, decided you can’t afford it or found it cheaper somewhere else. Every seller has a different return policy.

Are restocking fees legal in Canada?

6. Restocking Fees. Stores are entitled to charge a restocking fee in Canada if they choose. A typical restocking fee is 15% of the purchase cost.

Can you insist on a refund?

Under consumer law, if a product or service breaks, is not fit for purpose or does not do what the seller or advertisement said it would do, you can ask for a repair, replacement or refund. For products bought in a shop, you do not have a legal right to a refund because you change your mind.

Do I have a right to a refund?

The Consumer Rights Act 2015 changed our right to reject something faulty, and be entitled to a full refund in most cases, from a reasonable time to a fixed period (in most cases) of 30 days.

Do you have to have a return policy in Canada?

Don’t assume that return policies in Canada are there to protect the consumer at all times with or without a receipt. Just because you purchase an item online, at a store or even a garage sale doesn’t mean that you are entitled to return it. In Canada, no law states that a seller must offer a return for a product purchased from a buyer.

Is there a return policy in British Columbia?

In BC, there are no laws that deal directly with refund, exchange and return policies. This means that businesses can set their own policies when it comes to customer returns.

Is there law that stores have to accept returns?

There is no law that says stores must accept returns! Each store sets its own policy on accepting returned goods. Check the return policy of the store where you bought the goods. Be prompt if you want to return the goods. There may be a time limit for the return.

What to do if there is no return policy?

If all else fails and you are verbally told about a return policy have them give that to you in writing on your receipt. Keep in mind that these return policies could change based on a sale or promotion the store is having. For example, a store may offer a deeply discounted product with a no return or refund policy.