What is emotional intelligence in customer service?

03/21/2021 Blog

What is emotional intelligence in customer service?

Emotional intelligence deals with two major areas. The first is what I perceive, or fail to perceive, when I am interacting with a customer. That’s self-awareness and awareness of others. The second is what I do, or don’t do, during that interaction.

How do you prove emotional intelligence?

How to Improve Your Emotional IntelligenceObserve how you react to people. Look at your work environment. Do a self-evaluation. Examine how you react to stressful situations. Take responsibility for your actions. Examine how your actions will affect others before you take those actions.

Does High IQ mean low EQ?

The relationship between intelligence and social skills In other words, IQ (intelligence quotient) is inversely proportional to EQ (emotional quotient).

What are some examples of emotional intelligence?

7 Great Examples of Emotional Intelligence in the WorkplaceAlmost all employees will get upset, have bad moods, argue, and just have bad days.People listen to each other in meetings.People express themselves openly.Most change initiatives work.Flexibility.People have the freedom to be creative.People meet out of work time.

How do you talk to someone with low emotional intelligence?

How to Communicate With Someone Who Has Lower Emotional Intelligence Than YouListen, really listen. Choose logic over emotion (and get straight to the point) Don’t take everything personally. If things get heated, redirect the conversation back to the topic. The bottom line: it all comes down to collaboration.

How can emotional intelligence help you?

Emotional intelligence helps you build stronger relationships, succeed at school and work, and achieve your career and personal goals. It can also help you to connect with your feelings, turn intention into action, and make informed decisions about what matters most to you.

What are some emotional weaknesses?

List of WeaknessesNot taking criticism well.Impatient.Lazy.Easily bored.Procrastinate.Persistent.Takes things personally.Strong willed.

What are your 3 weaknesses?

Here are a few examples of the best weaknesses to mention in an interview:I focus too much on the details. I have a hard time letting go of a project. I have trouble saying “no.” I get impatient when projects run beyond the deadline. I could use more experience in… I sometimes lack confidence.

Is being emotional a sign of weakness?

Showing emotion is a sign of weakness. In fact, being aware of your emotions and making a conscious decision to share those emotions with others – when it’s socially appropriate to do so- can be a sign of strength. …

What is your main weakness?

The Best What Are Your Greatest Weaknesses Answers. My greatest weakness is that I am a shy and nervous person by nature. The result is that I have a difficult time speaking up in groups. At the same time, it’s not the best answer if the job requires public speaking skills.